Payments & Policy
Transparent processes, clear terms, and secure payment options for all our clients and partners.
Payment Methods
We offer multiple secure payment options to make transactions convenient for our clients.
Bank Transfer (NEFT / RTGS / IMPS)
Direct bank transfers are our preferred payment method for all property transactions, rental payments, and service fees. Fast, secure, and traceable.
UPI Payments
Pay instantly using any UPI-enabled app such as GPay, PhonePe, or Paytm. Ideal for quick payments and smaller transactions.
Cheque / Demand Draft
Cheques and demand drafts are accepted for property deposits and advance payments. Please ensure they are drawn in favour of Lodestar Property Management.
Online Portal
Registered clients can make payments securely through our client portal. Contact us to set up your account and access online payment facilities.
Payment Policy
Service Fees
All service fees are quoted upfront before engagement. Fees vary based on the scope of service — whether it is property management, relocation assistance, or real estate advisory. A detailed fee structure will be shared in your service agreement.
Security Deposits
Security deposits are collected as per the terms of the lease or rental agreement. Deposits are held in a designated account and refunded within 30 days of lease termination, subject to property inspection and deductions for damages if applicable.
Advance Payments
Advance payments may be required to initiate certain services, including property search, relocation coordination, and investment advisory. The advance amount will be adjusted against the final invoice upon completion of services.
Late Payment
Rental payments are due on the agreed date each month. A grace period of 5 days is provided. Payments received after the grace period may attract a late fee as specified in your rental agreement.
Receipts & Invoices
Official receipts and GST-compliant invoices are issued for all payments. Please retain these documents for your records. Digital copies are available upon request.
Refund Policy
We are committed to fair and transparent refund practices.
Service Cancellation
If a service is cancelled before commencement, any advance paid will be refunded within 7–10 working days, minus applicable processing charges.
Security Deposit Refunds
Security deposits are refunded after a thorough property inspection. Any deductions for damages or outstanding dues will be communicated in writing before the final refund is processed.
Non-Refundable Fees
Certain administrative and documentation fees are non-refundable once the service has been initiated. These will be clearly identified in your service agreement prior to signing.
Privacy Policy
Lodestar Property Management is committed to protecting your personal information.
Information We Collect
We collect personal information such as name, contact details, identification documents, and financial information necessary to provide our services. This information is collected with your consent and used solely for service delivery.
How We Use Your Information
Your information is used to process transactions, communicate about your services, comply with legal obligations, and improve our offerings. We do not sell or share your personal data with third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your data from unauthorised access, disclosure, or misuse. All financial transactions are conducted through secure, encrypted channels.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. You may request deletion of your data by contacting us in writing.
Your Rights
You have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, please contact us at [email protected].
Terms of Service
By engaging Lodestar Property Management, you agree to the following terms.
Service Agreement
All services are governed by a written service agreement signed by both parties. The agreement outlines the scope of services, fees, timelines, and responsibilities of each party.
Client Obligations
Clients are expected to provide accurate information, cooperate with our team, and adhere to the payment schedule outlined in the service agreement. Failure to do so may result in suspension of services.
Limitation of Liability
Lodestar Property Management acts as an intermediary and advisory firm. We are not liable for disputes arising directly between landlords and tenants, or for market fluctuations affecting property values or rental rates.
Dispute Resolution
Any disputes arising from our services will first be addressed through mutual discussion. If unresolved, disputes will be subject to arbitration under applicable Indian law, with jurisdiction in Hyderabad, Telangana.
Amendments
Lodestar Property Management reserves the right to update these terms at any time. Clients will be notified of significant changes via email. Continued use of our services constitutes acceptance of the updated terms.
Have Questions About Payments or Policies?
Our team is happy to walk you through any aspect of our payment process or policy terms.
Contact Us